Returns & Exchanges
At Masquerade Store, we want you to feel confident in your style. If your purchase isn't quite right, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the unworn items with original tags still attached into their original packaging to ensure they are protected during transit.
Affix Shipping Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your return package.
Drop Off and Refund
Hand your package to any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing