Frequently Asked Questions
Everything you need to know about our mysterious collection.
What materials are used for your masks and costumes?
We use premium materials ranging from authentic Italian leather and Venetian lace to eco-friendly resins and hypoallergenic fabrics to ensure both comfort and durability.
How do I know if a mask will fit my face?
Most of our masks are 'one size fits most' and come with adjustable silk ribbons. For structured full-face masks, specific measurements are provided in the product description.
How long does shipping take for international orders?
International shipping typically takes 7-14 business days. Expedited shipping options are available at checkout if you need your items for a specific event date.
What is your return policy for event wear?
We accept returns within 30 days of delivery, provided the security tag remains attached and the item shows no signs of wear or makeup stains.
Do you offer custom designs for masquerade balls?
Yes, we offer bespoke design services for weddings and gala events. Please contact our design team via the 'Custom Orders' page for a consultation.
How should I store my mask to maintain its shape?
We recommend storing your mask in the provided dust bag or display box, away from direct sunlight and moisture, to prevent fading or warping.